Returns and Refunds Policy
RETURN AND REFUND POLICY
Not satisfied with your purchase? The size is not the right one? No problem! Making a return with Glow Pro is quick and easy.
How long do I have to initiate the return?
You have 14 days from the date of delivery of the product to request a return.
How can I return an item?
The return request can be made directly with one of our collaborators by contacting us on WhatsApp, who will book the shipment for you. To proceed, you will need your order number, the code of the item to be returned and confirmation that the product is in its original condition.
On the return method, you can choose between two options to send the goods to us:
OPTION 1:
After confirming the return with the QR code provided by our collaborator, you can approach any Italian Post Office and deliver the package.
OPTION 2:
Home collection: our collaborator will book the home collection of the goods in the agreed time slot.
Control and refund
Once the goods have been received, they will be examined to ensure that they are in optimal condition. If everything complies, the refund will be issued to the payment method used for the purchase.
Refund Method
The refund will be made via the original payment method (credit card, PayPal, etc.). In case of advance payment, we ask you to enter the cardholder's name and IBAN.
Important note: Shipping costs for orders under €100 are non-refundable. Furthermore, the cost of €6.90 for the return service will be deducted from the refund. (FREE RETURNS OF THE 72 HOURS SLEEP PROGRAM)
Example:
If you purchased an item worth €100, you will receive a refund of €93.10 after the product has been returned and confirmed as eligible.
When is the return not accepted?
To be accepted, the return must meet the following conditions:
Declaration: "I declare that the product is in original condition, with intact label, without defects or signs of wear."
Return exclusions: Personalized products, used or damaged items, items sent after 14 days, visibly damaged packaging. Returns of the 72 hour program required beyond the hours agreed on the program.
How to package the return?
The product must be returned in the original packaging, placed in a well-sealed envelope or box. If the product arrives without adequate external packaging, the return will not be accepted.
CONSUMER RIGHTS
Pursuant to Legislative Decree 21 February 2014, n. 21, consumers have the right of withdrawal within 14 days of delivery. This right applies only to private customers and not to companies or VAT holders. Once the deadline has passed, it will not be possible to make a refund. Glow Pro is only responsible for any decrease in value due to manipulation that is not necessary to verify its nature and functioning.